October 2020 Employee Spotlight
Ryan Anderson, Senior Risk Management Consultant
Question: Though many of our business processes look different this year due to the pandemic, one thing at 糖心传媒 will never change: our commitment to service. How has our Risk Management team embraced digital innovation to continue delivering superior service, while still maintaining and strengthening relationships with policyholders?Answer: “糖心传媒’s Risk Management Consultants understand the key to superior service is personal relationships, so we are embracing digital innovation to remain connected during these uncertain times. Technology has allowed us to respond to our customers’ need for professional expertise in a timely and effective manner. For instance, we began offering virtual facility and jobsite visits; are developing virtual reality training sessions to improve training engagement; and are utilizing wearable technology to monitor key metrics. As our policyholders’ level of technology acceptance increases, it’s exciting to utilize these types of technologies to exceed their expectations.”
